Thank you for choosing HiCoder Pvt Ltd as your one-stop solution for all things WordPress. We are committed to providing exceptional services to our clients. Please take a moment to review our cancellation and refund policy outlined below.
- Cancellation by Customer: Customers may request a cancellation of their order within 15 days from the date of purchase. To initiate a cancellation, please contact our customer support team at [email protected] or [email protected]. Please note that cancellations are subject to certain conditions and may incur a cancellation fee.
- Cancellation by HiCoder Pvt Ltd: In the unlikely event that HiCoder Pvt Ltd is unable to fulfill an order, we reserve the right to cancel it. Should such circumstances arise, customers will be promptly notified, and a full refund will be issued without any cancellation charges.
- Refund Eligibility: Refunds are applicable under the following circumstances:
- Cancellation of the order within the specified 15-day period.
- HiCoder Pvt Ltd’s cancellation of the order due to unforeseen circumstances or the inability to deliver the service/product.
- Receipt of defective products/services or those that do not meet the customer’s expectations.
- Refund Process: Upon cancellation and eligibility for a refund, customers can expect the following:
- Refunds will be processed within 3-5 business days from the date of cancellation.
- The refund will be issued through the original mode of payment used during the purchase.
- Customers will receive email confirmation once the refund has been processed.
- Non-refundable Items/Services: Certain items or services may not be eligible for refunds, including but not limited to:
- Downloadable/digital products once the download has commenced.
- Services that have already been rendered or partially rendered.
- Customized or personalized products/services.
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to us at:
Note: HiCoder Pvt Ltd reserves the right to modify or update this cancellation and refund policy at any time without prior notice. We encourage you to review this policy periodically for any changes.